by Paula Manuel Staff Nurse Interest Group

Nursing Week 2019

Welcome back and what’s new?

Well the wellness journey continues and I am grateful for my boss who has been supportive and truly is one of my top 3 bosses.

As I reflect on what I consider to be a good boss the word trust comes to the fore. Trust is a word used a lot and I wonder if anyone considers how complex trust is; it’s a behaviour, an outcome, a process within an employee and supervisor relationship.

The transformational leadership framework has establishing trust as a core process, without it the sustained changes needed in heart, mind, and soul will be a challenge. As you navigate this term trust you have to ensure a shared understanding exists about the term; what does it mean, how is it built, how is it broken, and how can it be rebuilt. So trust is not a destination you will find it is an issue, action, and it’s about growth of one’s emotional intelligence.

Now trust (Reina, 2017) can be seen as a capacity for trust and there are 3 C’s that contribute to making a complex term more concrete, practical, and sustainable.

Capability is to acknowledge people’s abilities and skills. As a leader you will allow people to make decisions, include others in the decision-making by seeking input, and this builds succession planning as people learn skills and want to apply them (Reina, 2017).

Character is integral to trust, (Reina, 2017) and when you can trust you can manage expectations, others will behave according to “the rules”. The team to be effective means they do what they say they will do, this mutual reliability includes boundaries, consistency, delegate prn and appropriately. Say no if you can’t do it, renegotiate the task and remain true to the relationship–honesty, faith, reliable.

Communication you need information, we all need truth, disclosure of truth, to admit our mistakes, to exchange constructive feedback, to maintain confidentiality and to to speak with good purpose (Reina, 2017)

We all know good teams from bad teams and unless you prefer uncertainty, inconsistency, turf wars, conflict, silos, workarounds, and hidden agendas to name a few. Consider how trust can provide you with a team that is accountable, adaptable, effective and efficient, happy, innovative and comprised of high performers to name a few attributes.

Final thought

  • Be impeccable with your word
  • Don’t take anything personally
  • Don’t make assumptions
  • Always do your best

These are great life values and I’ve tried to live to them since I read The Four Agreements and fit right into trust.

Nothing other people do is because of you. It is because of themselves. All people live in their own dream, in their own mind; they are in a completely different world from the one we live in. When we take something personally, we make the assumption that they know what is in our world, and we try to impose our world on their world.” – Ruiz Don Miguel

Namaste

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